CAM UK (Member) & GDPR and terms & condition

Our Terms and Conditions

By confirming your order you accept the following Terms and Conditions:

1. Prices are subject to change - Promotional terms only apply in the period stated for the promotion. Charges for delivery are included in the stated product price for most areas of the UK. Areas such as Highlands & Islands will be extra

2.Whilst "our website" will try to ensure that prices on the web site are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to re-submit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable UK taxes including VAT.

3. All goods are subject to availability.

4. Any goods, services or information displayed on this web site should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy a product or services on the web site.

5. Any e-mail or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by "our website" of your order. All orders are subject to approval by us.

6. When processing your order, the information provided may be subject to credit and fraud prevention checks.

7. No warranties or representations are made about any goods other than as expressly contained in this website.

8. We may offer prices that are different ( cheaper or more expensive) from the prices at our stores and premises. Products may be purchased from different suppliers for online provision and as such we are unable to guarantee pricing alignment is maintained.

9. If goods are found to be faulty, please contact a member of our customer service team at “our website”

10. “our website” liability for any injury, damage or loss, in particular consequential loss, arising from the use of any goods purchased via this web site, or from the transaction itself, is hereby excluded. Any injury, damage or loss arising directly from the negligence of “our website” or any of its agents will be limited to a refund of the value of the goods purchased from the website, together with any delivery charges paid.

11. Because “our website” use 3rd party payment portals for all online purchasing, your financial details are never actually shared with us. All transactions take place on the 3rd party payment portal which in turn means that your sensitive information is kept private and you are more protected against fraud. While all reasonable care is taken to protect the confidentiality of your credit card details, “our website” cannot be liable if, through no fault of its own, these details are intercepted and used by third parties.

12. If payment is made by any of the following: MasterCard, Maestro, Visa, Visa Electron, American Express, Solo and Direct Debit the transaction will be handled by our 3rd party secure system “Website Payments Standard” web pages. On completion of your purchase you will be returned to “our website” safe in the knowledge that your payment is being handled by our secure partner payment system.

13. If an order is cancelled or turned away (order not accepted) while the goods are in transit then a deliver or re-delivery charge may be applied by our courier.

14. If you are unsatisfied with our products you may return them for a refund. You must contact us by email within 7 days of receipt and goods must be returned within 21 days of receipt. Items must be returned in a saleable condition. The customer must arrange and pay any costs associated with the return of goods.

** Does not apply to wheels that have had tyres fitted, or wheels which have been fitted to a vehicle.

Definition: CAM UK Member

IMPORTANT

A CAM UK member is an authorised member of the CAM automotive network. Point S Uk provide technology to enable members customers to go online onto our members own websites and place order/reserve products and services directly from that member. This policy document and all its contents relates specifically to the data collected on the reserve and fit booking system found on our members websites.

The General Data Protection Regulation (GDPR) is the new privacy regulation that comes into force on 25th May 2018. I am sure you will have heard or seen it printed or mentioned a thousand times but what does it actually mean in practice?

GDPR is a regulation that will be enshrined in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data even when this is done outside the EU.

Even though the United Kingdom is leaving the European Union following Brexit it will still be applicable for all businesses UK.

As a CAM UK (Member) we believe that the GDPR legislation is good for users and provides much better security across the web, in particular, this will be of benefit for those who are involved in online shopping or run e commerce businesses.

It is not true that GDPR legislation is really only aimed at regulating major corporate entities such as Facebook, Google and Twitter, who process vast amounts of personal data, this new regulation actually affects us all – even smaller businesses & companies that only process just a limited amount of data.

Even if a company uses data legitimately there is still a lot of work to do around the GDPR to review existing privacy policies, to review and update users access to any data that may be held about them, essentially making it easier for us all to see what data is held, where it is held and why it is held.

We never share your details with third parties without your permission and we never have, nor ever will sell your data to anyone.

How are CAM UK (Members) getting ready for the GDPR?

The GDPR defines what your personal data is, and this is the key, the law now recognises that this is your information and as such you can have much greater say in who is able to keep

It covers your name, email, address, phone number, financial data such as your credit card details, age, behavioural information, usernames and much more.

Much of this data is not collected by CAM UK (Members) as it is not relevant to our sales process We have responsibility for the data that we collect from you, our direct client, to fulfil any orders placed. We may contact you with regards to booking and orders in the normal course of business.

Our newsletters & email campaigns have always been opt-in and this remains the case going forward.

We rely on your consent to send marketing mailers and we will continue to ensure there is always the option to unsubscribe in all marketing emails that we email.

We only collect the minimal data to process your order; names, addresses, delivery phone number so that goods can get to you via our membership network partners.

We collect your email address to let you have up-to-date information about order processing, we may pass this on to a third party courier if we are shipping product direct so that they can keep you informed you of whereabouts your delivery is in their network.

Website cookies…

We do use cookies on our website – we have always tried to minimise the use of cookies and set only something called first-party cookies (cookies explicitly set by ourselves) that we believe are necessary to guarantee the operation of the website itself or that help improve the customer experience and better usability. More information

We don’t use any of the data for profiling and nor do we sell it to anyone.

Google & Web Analytics

We use website analytics on our website to collect very basic information such as the device our visitors use, browser versions etc so we can use this for future website development. We can also see how visitors “flow” through the website in an effort to understand how we can make the user journey as easy as possible as the site is developed.

Your right to disappear !

Under the GDPR you have the right to be forgotten, in effect this means that all of your data has to be deleted by the person holding it and they can never use it again.

There may be exceptions to this, for instance our legal obligation to keep business records such as invoices to comply with financial and tax legislation. We are developing our internal systems to make it simple for you to make this request and simple for us to process this. More information will be available on our GDPR web page by end of May. We will also be able to provide you with a copy of any data we hold on you.

Privacy Officer

CAM UK (Member) is only a small company so having one person as the privacy officer is not practical. We have assigned a team of people to consider and implement the GDPR and going forward it will be maintained by all staff .Any requests for information should be directed through the contact us section of our website.

Summary

Well, there has been an awful lot to check through and for us to be mindful of, in truth though, much of the activity is now already in place. Should there be any amendments or future requirements we will list them on this page and inform you in the usual way.